Complaints

Complaints

Although we take as much care as possible to perform our work in a diligent and meticulous way, we recognise that sometimes our clients may not be satisfied with our service, particularly in relation to claims or even other functions.

If you have a Complaint which you would like to make to our company, please can you view the attached Complaints Flowchart which shows the process by which you can make a complaint to PWS Gulf Insurance Brokers LLC in Dubai.

If you are not happy with our complaints response, and still feel it is necessary to escalate the issue, you may contact SANADAK, the Ombudsman Unit for the UAE, through their website at www.sanadak.gov.ae.

For Medical Insurance related concerns, Dubai residents can escalate a Health insurance complaint to the Dubai Health Authority by clicking on the iPromes link below:

Ipromes – Dubai’s Electronic Health Insurance Management System

Achieve Your Goals For Tailored Business

With our main office located in the commercial capital of the Arabian Gulf, Dubai, PWS Gulf delivers innovative and complex risk solutions across the region and elsewhere.

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Committed to provide accurate and actionable advice to help all clients take finance decisions.

PWS Gulf is a premier insurance and reinsurance brokerage based in Dubai, strategically positioned to serve clients across the Middle East, South & East Asia, and Africa. With deep roots in the prestigious PWS Group, founded in London in 1964, we bring decades of global experience and local understanding to every client relationship. Our mission is to provide innovative, reliable, and tailored risk management solutions that safeguard assets, strengthen business continuity, and drive long-term success.

  • Trusted insurance and reinsurance experts with a global legacy since 1964.
  • Delivering tailored risk solutions with integrity, precision, and expertise.
  • Specialists in Marine, Engineering, Property, and Financial Insurance.
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Services We Offer

Empowering Businesses, One Step at a Time

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Frequently Asked Questions

What services does PWS Gulf offer?

PWS Gulf provides a comprehensive range of insurance and reinsurance solutions across multiple sectors, including marine, engineering, property, financial institutions, and employee benefits. We specialize in designing tailored risk management programs that address the unique needs of each client.

Headquartered in Dubai, we serve clients across the Middle East, South & East Asia, and Africa. Our regional expertise combined with global partnerships enables us to deliver world-class service and coverage wherever our clients operate.

Our strength lies in our personalized approach, deep market knowledge, and decades of experience. We go beyond policy placement to provide strategic risk management advice, ensuring our clients receive solutions that align with their business goals.

Yes. We are experienced in handling both direct insurance and reinsurance arrangements. Whether you’re a corporate client seeking comprehensive coverage or an insurer looking for reinsurance solutions, we can structure programs that best fit your requirements.

Getting started is easy — simply contact our team through our website or email us directly. We’ll schedule a consultation to understand your needs, assess your risks, and craft a customized insurance or reinsurance solution for your business.

Get an insurance quote to get started

We work to understand your issues and are driven to ask better questions.